Finance Department
The Finance Department (see the staff list) provides a wide range of services for the District and our customers as follows:
- customer service
- accounting, treasury
- budget/forecasting
- application system development.
A dedicated and responsible staff of eight provides these range of services.
Customer Service
Finance considers customer service an ongoing improvement process driven by the desire to provide the same level of service that we would expect as customers. During 2010, Finance processed over 29,000 telephone calls and billed over 140,000 customers, including 6,000 e-bills, while managing approximately 600 monthly, high-resource customers.
Accounting
The department maintains the financial records of the District in compliance with state and federal regulations. Core accounting functions provided by Finance include payroll, accounts payable, project accounting, accounts receivable, contract receivables and maintaining the general ledger. Various reports, such as the Comprehensive Annual Financial Report, management financials and other audit and bond compliance statements are prepared monthly, quarterly and annually. The District has been awarded the Certificate of Achievement for Excellence in Financial Reporting for the last 22 years and strives to continue this great accomplishment.
Treasury
The primary responsibility and goal of the treasury function is to ensure the financial resources of the District are safeguarded and the District’s cash reserves are invested in a safe and prudent manner. This is accomplished through issuing and defeasing debt when rates are favorable in an effort to provide the lowest cost to our ratepayers. In addition, the assets and cash transactions are secured by enhancing internal controls and improving business processes, like the recording of assessments, liens and the satisfaction thereof.
Budget/Forecasting
The District utilizes statistical five-year revenue forecasts and the assumptions used in the preparation of the forecast to ensure adequate revenues are available for necessary operational and capital expenditures. The budget is a piece of the five-year forecast in that it is developed from the compiled statistical information and considers the needs of each department to develop the operating budget. Budget preparation also necessitates internal coordination and facilitation of the capital project information with Engineering to determine how future projects will affect the Capital Improvement Projects account as well as the Replacement and Restoration account. The District Management team also provides input as the budget is prepared and presented to the Board of Commissioners for their review and adoption.
Application System Development
On an ongoing basis, the Finance department upgrades its existing financial systems and related components, as well as new system modules, in an effort to eliminate redundancies and facilitate integration of workflow. During 2010, the department implemented a recurring payment option for customers who use the District’s website to make their sewer utility payments. The District also implemented an e-bill option so customers can receive their bi-monthly bill electronically vs. paper. In 2011, Finance staff plan to implement an interactive voice response (IVR) system so District customers can obtain account information and/or pay their bills via telephone. Technological upgrades such as these are implemented in an effort to provide greater convenience for District customers to both receive and/or pay their utility bills, in an improved, more effective and efficient operating environment.
Finance Staff Contact List
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Available Publications
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