Business Services FAQs
How can I pay my bill?
The District currently accepts cash, check, cashier check, money orders, Visa and Mastercard. Automatic withdrawal from your checking account is also available. Payments can be made in the following ways:
- SelfPay: Call (360) 993-8800 to use our automated payment system. Available 24 hours per day/365 days per year.
- AutoPay: Your account can be set up to be paid by direct debit. To learn more about this program, see Pay Your Bill.
- PhonePay: Call (360) 750-5876 and press "1" for utility payments and account information. Then press "2". Available 8:00 a.m. to 5:00 p.m., Monday through Friday, except District holidays.
- In Person: Cash/check payments can be made in person at the District office, address noted above, Monday through Friday from 8:00 a.m. to 5:00 p.m.
- Payment Drop Box: There is a drop box available for after hours payments located at the Clark Regional Wastewater District office at 8000 NE 52nd Court, Vancouver, WA.
May I pay my bill over the telephone?
The District can take credit card payments over the telephone for residential customers only. Contact customer service at (360) 750-5876 to use this option.
Can I pay my sewer bill by credit card?
The District accepts Visa and Mastercard for our residential customers. Also, the District now offers a free service allowing you to view your account information and pay your sewer bill online. The secure UBPayments
What is the average monthly billing?
Effective January 1, 2013, the Clark Regional Wastewater District charges a flat fee of $35.00 for residential customers per month billed on a bi-monthly cycle. Commercial and industrial customers are billed based on the corresponding usage of the system. For more information, contact the District.
I received an "intent to lien" letter that is due
I pay this over the telephone?
Yes, residential customers can simply call (360) 993-8800 to use our SelfPay system, which will process your Visa and MasterCard debit or credit card or electronic check payment over the phone. Customers may also contact a customer service representative who will gladly process your payment over the phone., We must receive payment by 5 PM on the date noted on the letter. For your convenience, there is a drop box at our office located at 8000 NE 52nd Court where payments may be securely left for processing.
This building is vacant. Why do I have to pay for sewer
when no one is using it?
The sewer charge is for maintaining
the entire sewer system, from the lines in the street to treatment.
Unlike other utilities, the District does not have the ability to "turn
off" the service. This
means that whether or not a property is occupied, we still provide that
The previous owner left a balance. Why are you billing
The sewer bill is a lien against the property that
has received the service, not an individual that occupied the property.
My bill is due today. Can I mail it?
If the bill
is due today, it must be received by the end of business hours today.
You can put it in our night deposit box here at the building. Payments in the drop box that
are retrieved the first thing in the morning will be date stamped for
the previous day.
When do I need to obtain a sewer permit?
You must obtain
a sewer permit:
- Anytime you are modifying an existing sewer line that
is outside of the building.
- If you are installing a new sewer line and connecting
In addition, if you are changing the use of your building, additional
sewer connection fees may be required.
Where should I post my sewer permit?
When you are requesting
an inspection of your sewer line, please post the sewer permit in a visible
area, near the inspection site. If
you have a County building card that needs to be signed off, post it
with the sewer permit.
How do I find out whether sewer service is currently available
to my property?
Sewer availability depends on many factors
and is subject to the location of the property. To find out
information related to sewer service for your property, please complete
Availability Form. The information will
be submitted electronically, and we will contact with pertinent information.
Alternately, you can contact Marie LaManna, Assistant
Engineering Technician, at (360) 993-8812.
What will my monthly sewer bill be?
Monthly billings for commercial
accounts are based on the type of business establishment. The Commercial
Flow Calculation Form (pdf, 199K) and associated tables provide formulas to convert commercial
uses into Equivalent Residential Units (ERU's).
For each account, the minimum bill is 1 ERU ($34.00/month).
For questions on how your bill is calculated, please contact Marie LaManna, Assistant Engineering Technician, at (360) 993-8812.
For questions related to your commercial billing account, please contact Kelly Solomon, Finance Specialist, at (360) 993-8803.
I am opening a business in a commercial building that is or
will be connected to sewer. What do I need to do to meet District
Generally, we will need the following items to be submitted:
Permit, & Inspection Fees (pdf, 24K)
Prior to the District giving Final Occupancy, any comments from the
review need to be addressed and applicable connection fees (if any) need
to be paid.
If you have questions related to this process, please contact Marie LaManna, Engineering Technician, at (360) 993-8812.