Business Services FAQs
How can I pay my bill?
The District currently accepts cash, check, cashier check, money orders, Visa and Mastercard. Automatic withdrawal from your checking account is also available. Payments can be made in the following ways:
- By Mail: Please enclose the bill stub and check in the envelope provided.
- First Independent Bank Locations: You may pay your bill at any branch of First Independent Bank. They have a cut-off time of 4:30 p.m. for each day's payments.
It is important to note that payments made at the branch located at 8015 NE Highway 99, Vancouver, WA, will be received by the District the day following the date the payment was made. If made at any other First Independent Bank branch, the delay is two days.
- In Person: Payments can be made in person at the District office, address noted above, Monday through Friday from 8:00 a.m. to 5:00 p.m.
- Payment Drop Box: There is a drop box available for after hours payments located at the Clark Regional Wastewater District office at 8000 NE 52nd Court, Vancouver, WA.
- Direct Debit Payments: The District offers direct debit as a payment method. Learn more about the Direct Debit program
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May I pay my bill over the telephone?
The District can take credit card payments over the telephone. Contact customer service at (360) 750-5876 to use this option.
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Can I pay my sewer bill by credit card?
The District accepts Visa and Mastercard. You can pay in person or via the telephone. Also, the District now offers a free service allowing you to view your account information and pay your sewer bill online. The secure
UBPayments service lets you view your account history and billing information and pay your bill using a credit card. This service is free, but you must be using a web browser that supports "JavaScript", such as Netscape 4 or newer or Internet Explorer 4 or newer.
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What is the average monthly billing?
Effective January 1, 2006, the Clark Regional Wastewater District charges a flat fee of $34.00 for residential customers per month billed on a bi-monthly cycle. Commercial and industrial customers are billed based on the corresponding usage of the system. For more information, contact the District.
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I received an "intent to lien" letter that is due
today. May
I pay this over the telephone?
Unfortunately, we are not set
up to accept payments over the telephone. We
must receive payment by 5 PM on the date noted on the letter. For
your convenience, there is a drop box at our office located at 8000
NE 52nd Court where payments may be securely left for processing.
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This building is vacant. Why do I have to pay for sewer
when no one is using it?
The sewer charge is for maintaining
the entire sewer system, from the lines in the street to treatment.
Unlike other utilities, the District does not have the ability to "turn
off" the service. This
means that whether or not a property is occupied, we still provide that
property service.
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The previous owner left a balance. Why are you billing
me?
The sewer bill is a lien against the property that
has received the service, not an individual that occupied the property.
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My bill is due today. Can I mail it?
If the bill
is due today, it must be received by the end of business hours today.
You can put it in our night deposit box here at the building, or make a
payment at the First Independent Bank at 78th & Highway
99 before close of business today. Payments in the drop box that
are retrieved the first thing in the morning will be date stamped for
the previous day.
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When do I need to obtain a sewer permit?
You must obtain
a sewer permit:
- Anytime you are modifying an existing sewer line that
is outside of the building.
- If you are installing a new sewer line and connecting
to sewer.
In addition, if you are changing the use of your building, additional
sewer connection fees may be required.
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Where should I post my sewer permit?
When you are requesting
an inspection of your sewer line, please post the sewer permit in a visible
area, near the inspection site. If
you have a County building card that needs to be signed off, post it
with the sewer permit.
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How do I find out whether sewer service is currently available
to my property?
Sewer availability depends on many factors
and is subject to the location of the property. To find out
information related to sewer service for your property, please complete
a Sewer
Availability Form. The information will
be submitted electronically, and we will contact with pertinent information.
Alternately, you can contact Marie LaManna, Assistant
Engineering Technician, at (360) 993-8812.
What will my monthly sewer bill be?
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Monthly billings for commercial
accounts are based on the type of business establishment. The
Commercial
Flow Calculation Form (pdf, 199K) and associated tables provide formulas to convert commercial
uses into Equivalent Residential Units (ERU's).
For each account, the minimum bill is 1 ERU ($34.00/month).
For questions on how your bill is calculated, please contact Marie LaManna, Assistant Engineering Technician, at (360) 993-8812.
For questions related to your commercial billing account, please contact Tammy Clark, Finance Specialist II, at (360) 993-8808.
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I am opening a business in a commercial building that is or
will be connected to sewer. What do I need to do to meet District
requirements?
Generally, we will need the following items to be submitted:
View Connection,
Permit, & Inspection Fees (pdf, 24K)
Prior to the District giving Final Occupancy, any comments from the
review need to be addressed and applicable connection fees (if any) need
to be paid.
If you have questions related to this process, please contact Marie LaManna, Assistant Engineering Technician, at (360) 993-8812.