Clark Regional Wastewater District
8000 NE 52nd Court
PO Box 8979
Vancouver, WA 98668

Phone: 360-750-5876
Fax: 360-750-7570

Emergency? Call us @
360-750-5876
24 hours per day/
7 days per work

SelfPay:
360-993-8800

Clark Regional Wastewater DistrictThe Clark Regional Wastewater District is a Clean Water Partner in Clark County, WA.

 

In Emergency call 360-750-5876
 
More FAQs

Business Services FAQs


How can I pay my bill?
The District currently accepts cash, check, cashier check, money orders, Visa and Mastercard. Automatic withdrawal from your checking account is also available. Payments can be made in the following ways: 

  • SelfPay: Call (360) 993-8800 to use our automated payment system. Available 24 hours per day/365 days per year.
  • AutoPay: Your account can be set up to be paid by direct debit. To learn more about this program, see Pay Your Bill.
  • PhonePay: Call (360) 750-5876 and press "1" for utility payments and account information. Then press "2". Available 8:00 a.m. to 5:00 p.m., Monday through Friday, except District holidays.
  • In Person: Cash/check payments can be made in person at the District office, address noted above, Monday through Friday from 8:00 a.m. to 5:00 p.m.
  • Payment Drop Box: There is a drop box available for after hours payments located at the Clark Regional Wastewater District office at 8000 NE 52nd Court, Vancouver, WA.

May I pay my bill over the telephone?
The District can take credit card payments over the telephone for residential customers only. Contact customer service at (360) 750-5876 to use this option.


Can I pay my sewer bill by credit card?
The District accepts Visa and Mastercard for our residential customers. Also, the District now offers a free service allowing you to view your account information and pay your sewer bill online. The secure UBPayments service lets you view your account history and billing information and pay your bill using a credit card. This service is free, but you must be using a web browser that supports "JavaScript", such as Netscape 4 or newer or Internet Explorer 4 or newer.

What is the average monthly billing?
Effective January 1, 2013, the Clark Regional Wastewater District charges a flat fee of $35.00 for residential customers per month billed on a bi-monthly cycle. Commercial and industrial customers are billed based on the corresponding usage of the system.  For more information, contact the District.


I received an "intent to lien" letter that is due today.  May I pay this over the telephone?
Yes, residential customers can simply call (360) 993-8800 to use our SelfPay system, which will process your Visa and MasterCard debit or credit card or electronic check payment over the phone. Customers may also contact a customer service representative who will gladly process your payment over the phone., We must receive payment by 5 PM on the date noted on the letter.  For your convenience, there is a drop box at our office located at 8000 NE 52nd Court where payments may be securely left for processing.


This building is vacant.  Why do I have to pay for sewer when no one is using it?
The sewer charge is for maintaining the entire sewer system, from the lines in the street to treatment. Unlike other utilities, the District does not have the ability to "turn off" the service. This means that whether or not a property is occupied, we still provide that property service.


The previous owner left a balance.  Why are you billing me? 
The sewer bill is a lien against the property that has received the service, not an individual that occupied the property.


My bill is due today.  Can I mail it?
If the bill is due today, it must be received by the end of business hours today. You can put it in our night deposit box here at the building.  Payments in the drop box that are retrieved the first thing in the morning will be date stamped for the previous day.


When do I need to obtain a sewer permit?
You must obtain a sewer permit:

  • Anytime you are modifying an existing sewer line that is outside of the building.
  • If you are installing a new sewer line and connecting to sewer.

In addition, if you are changing the use of your building, additional sewer connection fees may be required.


Where should I post my sewer permit?
When you are requesting an inspection of your sewer line, please post the sewer permit in a visible area, near the inspection site. If you have a County building card that needs to be signed off, post it with the sewer permit.


How do I find out whether sewer service is currently available to my property?
Sewer availability depends on many factors and is subject to the location of the property. To find out information related to sewer service for your property, please complete a Sewer Availability Form. The information will be submitted electronically, and we will contact with pertinent information. Alternately, you can contact Marie LaManna, Assistant Engineering Technician, at (360) 993-8812.


What will my monthly sewer bill be?
Monthly billings for commercial accounts are based on the type of business establishment. The Commercial Flow Calculation Form (pdf, 199K) and associated tables provide formulas to convert commercial uses into Equivalent Residential Units (ERU's).

For each account, the minimum bill is 1 ERU ($34.00/month).  

For questions on how your bill is calculated, please contact Marie LaManna, Assistant Engineering Technician, at (360) 993-8812.

For questions related to your commercial billing account, please contact Kelly Solomon, Finance Specialist, at (360) 993-8803.


I am opening a business in a commercial building that is or will be connected to sewer.   What do I need to do to meet District requirements?
Generally, we will need the following items to be submitted:

View Connection, Permit, & Inspection Fees (pdf, 24K)

Prior to the District giving Final Occupancy, any comments from the review need to be addressed and applicable connection fees (if any) need to be paid.

If you have questions related to this process, please contact Marie LaManna, Engineering Technician, at (360) 993-8812.