Pay Your Bill

Residential accounts are billed $34.00 on a bi-monthly cycle ($68.00 per bill).

Commercial accounts are billed monthly, and the amount of the bill is dictated by established use.

You now have many options for making a Clark Regional Wastewater District utility payment. The District currently accepts cash, check, cashier check, money order, Visa and MasterCard.

Payment Options	Cash	Check	Credit & Debit Cards
Online The District now offers a free service allowing you to view your account information and pay your sewer bill. The secure UBPayments service lets you view your account history and current bill and pay using Visa or MasterCard. To learn more about this program, see "Getting Started" below.	No	No	Yes
By Phone - Via a Customer Service Representative Call (360) 750-5876 and press "1" for Payments, Billing & Finance. Available 8 AM to 5 PM, Monday through Friday, except District holidays.	No	No	Yes
In Person at the District Office 8000 NE 52 Court, Vancouver, WA 98665. Available 8 AM to 5 PM, Monday through Friday, except District holidays.	Yes	Yes	Yes
By Check at the District Payment Drop Box 8000 NE 52 Court, Vancouver, WA 98665. Available 24 hours/7 days per week.	No	Yes	No
By U.S. Postal Service Mail payments to: CRWWD PO Box 8955 Vancouver, WA 98668	No	Yes	No
At a Third-party Payment Location First Independent Bank will accept payments at any branch when you provide them your bill stub.	Yes	Yes	No
Direct Debit Program Your account can be set up to be paid by direct debit. To learn more about this program, see "Sign Up for Direct Debit Payments" below.	No	Yes	No

Pay Your Bill Online
This service is free, but you must be using a web browser that supports "JavaScript", such as Netscape 4 or newer or Internet Explorer 4 or newer.

Getting Started

• Click on the Online Utility Payments link.
  1. Using a recent bill for reference, fill in the first name and last name of the account holder and the exact customer number as shown on your bill.
  2. Enter an e-mail address you would like receipts mailed to, and choose a login name and password that you will use to access your utility account. (Hint: if you can’t think of a good login name, use your e-mail address so that it’s easy to remember).
  3. If the account information matches your records, you’ll be told that you have signed up and can now log in.
  4. Once you log in, you can view your account information by clicking on the tabs near the top of the screen labeled "Quickview," "Account History," and "Account Information."
  5. Click on the "Messages" tab to read messages sent by the Clark Regional Wastewater District or click the "Options" tab to change your password, e-mail address, or other information about your online account.
  6. To pay your utility bill, click on the "Quickview" or "Account History" tab, and then click on the "Pay Now" button to begin the four-step process:        
     • Choose how much you want to pay
     • Enter your credit card information
     • Review
     • Complete your payment   

NOTE: If you choose to pay your bill via Visa or MasterCard, you will need to enter the credit card information into the system each month. At this time, we are not offering recurring credit card payment options. However, you can sign up for recurring direct debit payments from your checking or savings account. Please see the instructions below.         

Sign Up for Direct Debit Payments

To begin participating, complete the following:

1. Download and fill out the Direct Debit Authorization Form (pdf 256K).
   
2. Prepare a voided check or a deposit slip from the account you would like to be debited. Without one of these forms as proof of account, we cannot process your request.

Mail the above documents to:
  CRWWD
  PO Box 8979
  Vancouver, WA 98668-8979

Do not send Direct Debit forms with your regular billings, as a third party processes these, and the forms may not be returned to the District. Please contact Customer Service if you require further information  at (360) 750-5876 or send an email to finance@crwwd.com. All customers participating in Direct Debit will receive statements that say Auto Pay - Do Not Pay on the Total Due line. The amount due will be debited from your account on the last business day of the month. Those participating in the Direct Debit program may not make payment arrangements.

Low-Income Senior Citizen Discount Program

The District offers a discounted sewer rate for low-income seniors citizens.  If you are a senior citizen 62 years of age or older, you may qualify for this discounted rate.The discounted rate is offered at two different income levels:

• If your annual income is less than 125% of the federal poverty guidelines per family size, your monthly sewer rate will be $25.00.  ($9.00 monthly savings.)
• If your annual income is less than $25,000.00, your monthly sewer rate will be $30.00.  ($5.00 monthly savings.)

Besides being 62 years old or older, you must be the owner of the residence and have lived in your residence throughout the year.There are several documents that will need to be brought in to the District for verification for the low-income senior citizen discount:

• A valid driver’s license or other documentation verifying your age.
• A tax return to verify income.  Or, if a tax return was not filed, a Letter of Non-Filing from the Internal Revenue Service.  You may request the Letter of Non-Filing from the IRS at 1-800-829-1040.
• A Social Security benefits statement that confirms the amount of social security income you currently receive.

You are required to submit the qualifying documentation on an annual basis in order to receive the discounted rates.  The program runs July 1st through June 30th.  Failure to submit the necessary documentation each year will result in your rate being changed back to the regular base rate.For additional information on this program, please contact the Finance department at (360) 750-5876 or send an email to finance@crwwd.com.