Pay Your Bill

Residential accounts are billed $34.00 on a bi-monthly cycle ($68.00 per bill).

Commercial accounts are billed monthly, and the amount of the bill is dictated by established use.

You now have many options for making a Clark Regional Wastewater District utility payment. The District currently accepts cash, check, cashier check, money order, Visa and MasterCard.

Payment Options	Cash	Check	Credit & Debit Cards
Online Free, online service allowing you to view your account information and pay your sewer bill. The secure WebPayments service lets you view your account history, current bill and pay using Visa/MasterCard or electronic check. To learn more about this program, see "Pay Your Bill Online " below.	No	Yes	Yes
By Phone - Via a Customer Service Representative Call (360) 750-5876 and press "1" for Payments, Billing & Finance. Available 8 AM to 5 PM, Monday through Friday, except District holidays.	No	No	Yes
In Person at the District Office 8000 NE 52 Court, Vancouver, WA 98665. Available 8 AM to 5 PM, Monday through Friday, except District holidays.	Yes	Yes	Yes
By Check at the District Payment Drop Box 8000 NE 52 Court, Vancouver, WA 98665. Available 24 hours/7 days per week.	No	Yes	No
By U.S. Postal Service Mail payments to: CRWWD PO Box 8955 Vancouver, WA 98668	No	Yes	No
At a Third-party Payment Location First Independent Bank will accept payments at any branch when you provide them your bill stub.	Yes	Yes	No
Direct Debit Program Your account can be set up to be paid by direct debit. To learn more about this program, see "Sign Up for Direct Debit Payments" below.	No	Yes	No

Pay Your Bill Online
This service is free, but you must be using a web browser that supports "JavaScript", such as Netscape 4 or newer or Internet Explorer 4 or newer.

WHAT CUSTOMERS WILL NEED TO DO:

Access WebPayments.

Existing online payment users will need:

New login identification (must be a valid email address for you).
New login password may be required (due to more stringent security criteria).

New online payment users will need:

New login identification, password and link to their utility bill.

WHAT CUSTOMERS WILL SEE:

DASHBOARD displays your account information and allows you to pay your bill, view your bill, change your account profile or view your account history.

MAKE A PAYMENT lets you select the payment type you want and pay your bill.

MY BILL reflects all your bill information and your account balance owed.

ACTIVITY lists the 12-month billing and payment history on your account.

MY PROFILE lets you update your account password, links your account to your log in e-mail address and allows you to receive your bill via e-bill, regular mail or both.

CONTACT US shows the contact information of the District’s Finance department.

In the near future, recurring payments from your credit or debit card and from your bank account will be available. When this function is available, you will need to update your MY PROFILE information to store the card or bank account information you want to use for future payments. Watch your Pipeline newsletters, sewer bills and the website for information when recurring payments will be available.

“We are excited to provide the ‘green alternative’ requested by our customers, because it saves time, paper and postage,” Andrews said. “In the long-term, it will reduce transaction costs, too, which will help keep the District’s rates low.”

NOTE: If you choose to pay your bill via Visa or MasterCard, you will need to enter the credit card information into the system each month. At this time, we are not offering recurring credit card payment options. However, you can sign up for recurring direct debit payments from your checking or savings account. Please see the instructions below.

Sign Up for Direct Debit Payments

To begin participating, complete the following:

Download and fill out the Direct Debit Authorization Form (pdf, 256K).
Submit a voided check from the account you would like to be debited. Without the voided check, we cannot process your request. Please ensure the check is voided when submitting.

Mail the above documents to:
  CRWWD
  PO Box 8979
  Vancouver, WA 98668-8979

Do not send Direct Debit forms with your regular billings, as a third party processes these, and the forms may not be returned to the District. Please contact Customer Service if you require further information at (360) 750-5876 or send an email to finance@crwwd.com. All customers participating in Direct Debit will receive statements that say Auto Pay - Do Not Pay on the Total Due line. The amount due will be debited from your account on the last business day of the month. Those participating in the Direct Debit program may not make payment arrangements.

Low-Income Senior Citizen Discount Program

The District offers a discounted sewer rate for low-income seniors citizens. If you are a senior citizen 62 years of age or older, you may qualify for this discounted rate.

Based on the current federal poverty guidelines, a household of any size who is at 125 percent of the guideline, or $17,500, qualifies for a 35% discount. Households between 126 to 200 percent, or $28,000, of the poverty guideline are eligible for a 20% discount.

Besides being 62 years old or older, you must be the owner of the residence and have lived in your residence throughout the year. There are several documents that will need to be brought in to the District for verification for the low-income senior citizen discount:

A valid driver’s license or other documentation verifying your age (first-time applicants only).
Last year's tax return. If an income tax return was not filed, then a letter of non-filing from the IRS (first-time applicants only).
Copy of last year's social security income statement.

The program runs July 1st through June 30th. For additional information on this program, please contact Tammy Clark at (360) 993-8808.