BILLING SYSTEM BENEFITS
Here’s What You Need to Do
If you pay online or use AutoPay, you’ll need to create a new online account. Here’s what to do:
If you do not register by March 31, 2027, your AutoPay will no longer be valid. If you currently receive an electronic billing statement, a paper statement will be mailed to you instead, and late fees may apply if your bill is not paid on time. If you pay in person or by mail, no action is required. You can continue paying your bill as you do currently.
Frequently Asked Questions
While your utility service will not change or be interrupted, you may notice some changes to how you manage your account and how you pay your bill.
Changes will include:
- A new “Location ID” and “Customer Number.” This will be issued to you in paper and email communication in February 2027 as well as in your March 2027 billing statement
- A new online payment portal
- A redesigned utility bill
- The need to re-enroll in auto-pay or e-billing
No. The billing system upgrade will not increase your utility bill.
Customers will continue to be able to pay:
- Online
- By mail
- In person
- Through auto-pay
- By bank transfer
Our new system now accepts Discover and American Express.
Yes. All customers will receive a new “Location ID” and “Customer Number.” This information will be included with your bill and District communications.
We’ve made this 2-minute instructional video to walk you through the process. You can also follow the instructions below.
- Visit the new customer portal (link available March 1, 2027)
- Click “Sign in/Register”
- Once in, click “Add Account” and input your Location ID and Customer Number. These will be made available to you on your billing statement and through District communication in February 2027, as well as on your March billing statement that you receive in April 2027.
Alternatively, you can access your “Location ID” and “Customer Number” when you receive your bill in April and pay online at that time.
For any troubleshooting assistance, call the District customer service line at 8 am–5 pm Monday–Friday at 360-993-4001.
Instructional Video
If you pay your bill with check, cash, or in person, no action is required. To continue to pay on-line or through auto-pay you will need to sign-up for a new account.
To protect your privacy, District staff do not have access to transfer your existing account information to the new billing system. If you are currently enrolled in AutoPay and would like to continue making payments automatically, you will need to create a new account starting March 1, 2027. Current billing and payment methods will be disabled from the old system on February 28, 2027, at which time, staff will no longer have access to your information. If you do not enroll in the new system, your automatic payment will not be processed.
To continue utilizing auto-pay you must enroll in our new system. Follow these instructions:
- Wait to receive your new “Location ID” and “Customer Number” in the mail from the District in February 2027.
- Register online beginning March 1, 2027, using that information.
- Enroll in autopay or make a one-time payment.
Alternatively, you can access your “Location ID” and “Customer Number” when you receive your bill in April and pay online at that time.
We’ve made this 2-minute instructional video to walk you through the process. If you need assistance, call the District’s customer service line at 8 am–5 pm Monday–Friday at 360-993-4001.
Steps to Enroll in the New System
No. Current online payment methods will be disabled on February 28, 2027 at 11:59 p.m. If you do not enroll in the new system, your automatic payment will not be processed for your March 2027 service and months to follow. Promptly enrolling in the new system will avoid interrupted payments.
In 2027, the District will transition to a new accounting system to improve efficiency, helping manage costs and District resources. This is part of a larger effort to increase customer service and efficiency across all District systems.
The new billing system will offer several improved features:
- A personalized payment portal where you can easily track transactions and manage your account
- 24/7 access to your statements and payment history
- Improved reliability and efficiency for all users
- More user-friendly ways to make payments on mobile devices
The new customer portal will be available to register on March 1, 2027.
No. Your account history will not appear in the new online portal. Only payments made in the new system will be available. However, the District will continue to retain historical records of customers’ payment history.
Yes. Your bill, both print and digital, will have a new format, but it will still clearly show your charges, due date, and payment options. We’ll also use the bill to share important updates with you from the District.
Yes, you can sign up for e-billing rather than paper statements. You can do so by enrolling in the new system – more details will be available by March 1, 2027.
Customers’ security is our top concern. Your personal information will only be available through our secure website and the links you receive on your Clark Regional Wastewater District billing statement.
If you pay your bill with cash, check, or in person, no action is required. If you pay your bill online or through auto payments, you will need to sign up for a new account to continue paying online.
Historically, CRWWD has covered the credit card fee on behalf of our valued customers. Moving forward, businesses or non-residential customers who choose to pay with a credit card will be responsible for the processing fee of 3.25% of the transaction amount or a minimum of $2.00 per transaction (whichever is greater).
Need Assistance?
Call us for support 8 am–5 pm Monday–Friday at 360-993-4001 or fill out the Account Assistance form, and a member of our team will contact you by the following business day.
Account Assistance
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