Account Assistance

Our Customer Service department is here to assist you with questions you might have about your account or to make any updates and changes to your account. Don’t see what you’re looking for? Please call 360-993-4001 or use the form below to contact us for assistance, such as:

Start or stop service in your name
Update your account with a new mailing address or phone number
Add or remove a name on the account
Set up your online account
Complete a “Payoff Request”

Please note: Doxo is an unaffiliated 3rd party payment processor. Customers paying their bills through any unaffiliated 3rd party payment processor will pay a processing fee and may incur late charges, should the payment be delayed by the 3rd party processor’s system.

Customers are strongly encouraged to utilize CRWWD’s official payment processing system.

Please visit https://crwwd.merchanttransact.com for the authorized customer payment portal for CRWWD residential sewer service.

Contact Us

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Utility Billing Account Number

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Phone

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Street Address Address Line 2 City State ZIP Code

Description of Request or Comments

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Account Assistance Forms

Add or Change Tenants

Owners can request that The District mail billing statements to a tenant by submitting a Request by Owner to Bill Tenant Directly.

There are two requirements before the District can add a tenant to the account:

The account must be at a zero balance prior to adding the tenant.
The form and payment must be received by the 20th of the month prior to the account billing.

A new form must be completed for each new tenant of the property.