When a stoppage occurs, the customer should contact the District immediately at 360-750-5876; this number is monitored 24 hours a day, 7 days a week, including holidays.
Maintenance personnel will come out to the site and assess the stoppage to determine if the blockage is on the District’s side of the sewer line or the homeowner’s side of the sewer line (i.e., private property side or street right-of-way side). If the sewer line isn’t in the street, it may be within a “Public Utility Easement”. The jurisdiction of a Public Utility Easement is determined by the distance of the blockage from the District’s “Mainline”.
The District will clear any blockage that occurs in the “District’s Sewer Main”. The District is responsible for sewer laterals from the Sewer main in the street to the “Property Line Cleanout.”
Customers are responsible for blockages that occur in the private side sewer located between the house and the property line cleanout. If there is no property line cleanout, the District may use the homeowner’s cleanout next to the home to clear the line or determine responsibility.